During these unprecedented times, the Collective Intelligence Global Support Team remains fully operational and available to assist wherever possible.
PRODUCT SUPPORT
Dealer, Customer, Product and Technical Support is available from our Global Support Team.
OUR GLOBAL UPDATE
COVID-19 Update
We are already starting to see significant shifts in personnel with some companies taking on additional forklift operators, while at the same time cutting back in other areas, but throughout these difficult times it is important that health and safety, or site operational requirements are adhered to. The Collective Intelligence group team are on-hand to offer remote assistance with;
• Provide administrative support for all aspects of the systems
• Set up new users
• Monitor performance of the fleet
• Provide reports on impacts
• Assist with pre-checks
• Operator license reminders
We develop and design our products, firmware and software in-house so are able to respond to questions quickly and resolve issues with speed. You can contact our global support team 24 hours a day. So regardless of what time it is where you are, we’ll always on hand to fix the issue as soon as possible. You can also see our online knowledge base here.
We develop and design our products, firmware and software in-house so are able to respond to questions quickly and resolve issues with speed. You can contact our global support team 24 hours a day. So regardless of what time it is where you are, we’ll always on hand to fix the issue as soon as possible. You can also see our online knowledge base here.
Spare Parts
We understand how vital your equipment is to you and how costly downtime can be. To support our products, we keep all standard kit parts in stock and have them available for next day delivery if ordered before 12:00pm.
Development
Our products can be customized to assist you in meeting your business needs. This can include simple reporting changes through to bespoke hardware and software. Please contact us to discuss your specific requirements.
ONLINE KNOWLEDGE BASE
View our in-depth guides and learn the ins and outs of our software.
Our 24 hour global support is essential to ensuring all our customers receive the support they need, no matter where they are. However, we are now able to offer you an additional level of support with our online knowledge base. Our in-depth step by step guides cover a vast variety of functions on our Fleet iQ360 dashboard. This is ideal if you need to refamiliarise yourself with areas of the dashboard or learn about new exciting features.
