Two platform updates. Both address the same underlying problem: the gap between what is happening in your fleet and whether the right person knows about it — and whether the person who shows up to operate the vehicle is actually who they say they are.
Here is what each update does and why it was built.
UPDATE 01 SMS Alerts & Reports — Real-Time Intelligence, Wherever You Are
SMS Alerts & Reports: the right information reaching the right person immediately
Most fleet management platforms send alerts to an inbox. That works if the person responsible for acting on the alert is at their desk, logged in, with notifications on.
In practice, supervisors and fleet managers who need to respond to an impact event, an unauthorized access attempt, or a failed pre-shift check are rarely at their desk when it happens. They are on the floor, in a meeting, or between sites.
SMS alerts close that gap. Every alert and report in XQ360 can now be delivered directly to a mobile number — as a complement to email, or as the primary channel for specific alerts, depending on how each person works. The choice is configurable per user and per alert type, so the platform adapts to your team’s workflow rather than the other way around.
What changed
Every alert type and scheduled report in XQ360 now has an SMS delivery option, configurable per user and per alert. Administrators add a mobile number and country code to a user profile, then toggle SMS on for any alerts or reports that person is responsible for.
The full list of alerts now available via SMS includes Red Impact Alert, Unknown Driver Access Alert, Unauthorized Driver Access, Failed Critical Question Lockout Alert, Driver Licence Expiry Alert, Service Reminder Alert, Battery Low (20% and 30%) Alert, Idle Timeout Alert, Survey Checklist Timeout Alert, Broadcast Message Alert, and Impact Calibration Alert.
Scheduled reports — including the General Productivity Report, Impact Report, Pre-Op Check Report, Machine Unlock Report, Current Status Report, and others — can also be configured for SMS delivery.
Why the channel matters
A Red Impact Alert sitting in an email thread is data. The same alert arriving as an SMS while a supervisor is still on the floor is the beginning of a decision.
Under OSHA 29 CFR 1910.178(q)(2), PUWER Regulation 23, and equivalent frameworks including the Model WHS Act (AUS) and NOM-006-STPS-2023 (MX), defective or unsafe equipment must be removed from service immediately upon identification. SMS delivery compresses the time between identification and action to seconds — and creates a timestamped record of when the alert was sent and to whom, which becomes part of the audit trail.
UPDATE 02 Dual Authentication — Stronger Access Control, Same Operator Experience
Dual Authentication: two credentials, one standard, no unauthorized access
A customer in Mexico came to us with a straightforward concern: they were not sure the person operating the vehicle was actually the person the system said was operating it.
It is a more common situation than most operations want to admit. A PIN gets passed between two operators who cover for each other. A card gets left in the cab between shifts. A fob travels with the vehicle instead of the person. None of these are malicious choices — they are operational shortcuts that accumulate over time and become invisible until an incident makes them visible.
The consequence is not just a traceability gap. Under OSHA, PUWER, and equivalent frameworks, every operator must be certified on the specific truck type they run. A shared credential can put an uncertified operator on the wrong vehicle — and the record will show the authorised person’s name. When something goes wrong, the paper trail is wrong too.
Dual authentication was built to close that gap structurally, not administratively.
What changed
XQ360 now offers two-factor authentication (2FA) for driver login, requiring both a card and a PIN code before vehicle access is granted. The operator experience adds minimal friction: the driver scans their card and then enters their PIN — that is the full sequence before the vehicle can start.
The policy is configured at the department level, which means customers can apply the dual-factor requirement selectively — only to the operational areas where the security need is highest — without affecting other departments in the fleet. An operation with a high-security zone and a general warehouse area can configure 2FA for one and not the other, from the same platform.
The security improvement is significant: a single credential can be lost or shared. Two independent factors are considerably harder to compromise at the same time — not through policy, but structurally.
Why this matters for mixed-brand fleets
For operations running multiple brands of equipment, 2FA configured through XQ360 applies consistently across every connected vehicle in the departments where it is enabled, regardless of manufacturer. The access standard is defined once at the department level and enforced uniformly across every vehicle in that area — which is the kind of cross-brand consistency a single-brand dashboard cannot deliver.
XQ360 by Collective Intelligence Group: the platform behind each update
Both updates were built as part of XQ360‘s broader platform — a forklift fleet management and compliance system developed by Collective Intelligence Group and used across 25,000+ active systems on five continents. XQ360 connects individual operator accountability, real-time safety control, and multi-site reporting into a single platform that Fleet Managers, Operations Directors, and safety teams can actually use.
The August updates reflect the same philosophy that has guided the platform since it was built: the product should help people see what was previously hidden, and understand the relationships that make better decisions possible. SMS alerts make events visible the moment they happen. Dual authentication makes operator identity verifiable at the point of access. Both close gaps that paper-based and single-brand systems leave open.
Every XQ360 customer receives five years of unlimited personalized training — using their own operational data, on their own dashboard — at no additional cost. When an update changes how the platform works, the CIG team walks through the configuration with the customer. That is not an industry standard. At CIG, it is the baseline.
Frequently asked questions
Can XQ360 send fleet alerts by SMS?
Yes. As of August 2026, every alert type and scheduled report in XQ360 can be configured for SMS delivery, in addition to email. SMS is set up per user profile — administrators add a mobile number and country code, then toggle SMS on for specific alerts or reports. Email remains active as the formal record channel; SMS ensures real-time notification regardless of dashboard access.
What is two-factor authentication (2FA) in XQ360?
XQ360 now offers 2FA for driver login, requiring both a card scan and a PIN code before vehicle access is granted. The driver scans their card first, then enters their PIN — the vehicle cannot start until both factors are confirmed. The policy is configured at the department level, allowing operations to apply the dual-factor requirement selectively to specific areas without affecting the rest of the fleet.
Does dual authentication work across different forklift brands?
How does SMS delivery support OSHA and PUWER compliance?
OSHA 29 CFR 1910.178(q)(2), PUWER, and equivalent frameworks require that unsafe equipment be removed from service immediately upon identification. SMS delivery reduces the time between an alert being generated and a supervisor acting on it to seconds. The alert also creates a timestamped delivery record that becomes part of the compliance audit trail for that event.
How does the CIG team help configure these updates for my operation?
Every XQ360 customer receives five years of unlimited personalized training — using their own data, on their own dashboard. When SMS alerts or 2FA are configured, the CIG team works through the department-level setup that fits the operation’s structure, access hierarchy, and compliance requirements. That level of ongoing support is not standard in this industry. At CIG, it is the starting point.